Terms of Service

Last updated: 19 August 2026

1. Agreement

These Terms of Service ("Terms") govern your access to and use of the Salesreach website and, where applicable, the Salesreach platform and messaging services (collectively, the "Service") operated by Revotech OÜ ("Revotech", "Salesreach", "we", "us", "our").

By accessing our website, submitting a contact enquiry, or entering into a merchant agreement with us, you agree to these Terms. If you do not agree, do not use the Service.

These Terms are written in English. If we provide a translation, the English version prevails in case of conflict.

2. The Service

Salesreach provides an AI-powered upsell and post-purchase messaging service for Shopify merchants. After a customer completes a purchase (or abandons a cart where permitted), Salesreach's system may follow up with that customer over WhatsApp and/or SMS to suggest relevant additional products.

The arrangement: Salesreach earns a 20% share of incremental revenue generated through the Service. The merchant keeps 100% of its original sale and 80% of any additional sale the Service generates. If Salesreach generates no additional sale, the merchant owes nothing.

The AI agent logic that decides what to recommend and drafts message content is provided through our technology partners; Revotech OÜ operates the messaging delivery infrastructure and merchant-facing platform.

3. Website use and contact enquiries

3.1 Permitted use

You may use the Salesreach marketing website to learn about the Service and submit a contact enquiry. You agree to:

• Provide accurate contact information
• Not use the site for unlawful, abusive, or automated scraping purposes
• Not attempt to interfere with the security or operation of the site

3.2 No merchant relationship yet

Submitting the contact form does not create a binding merchant agreement or guarantee acceptance as a Salesreach partner. We will follow up within one business day where possible.

4. Merchant terms

This Section applies to Shopify merchants who enter into a separate Salesreach merchant agreement ("Merchant Agreement"). If there is a conflict between these Terms and a signed Merchant Agreement, the Merchant Agreement prevails for that merchant.

4.1 Merchant responsibilities

As a Salesreach merchant, you agree to:

1. Obtain valid consent from your customers before any WhatsApp or SMS message is sent, using an unchecked-by-default opt-in checkbox (or equivalent explicit consent mechanism) at checkout or your cart-abandonment flow.
2. Display required disclosures at the point of opt-in, including:
   • "Message and data rates may apply"
   • An estimate of message frequency (e.g. "Up to 4 msgs/month")
   • "Reply STOP to cancel" (and equivalent for WhatsApp)
   • Links to your privacy policy and to the Salesreach Privacy Policy at /privacy
3. Honour opt-out requests immediately. Reply STOP (SMS) or STOP (WhatsApp) must suppress future messages from your program.
4. Ensure your privacy policy accurately describes your use of Salesreach and messaging, and does not contradict the Salesreach Privacy Policy.
5. Comply with applicable laws, including GDPR/ePrivacy (EU), TCPA and state automated-messaging laws (US), PDPL (Saudi Arabia), and local telecom rules in every market where you message customers.
6. Provide accurate business information for WhatsApp Business Account and SMS campaign registration (10DLC where applicable).

4.2 Revenue share and payment

The revenue-share terms (80% merchant / 20% Revotech on incremental sales) are defined in your Merchant Agreement. Revotech may invoice or collect its share via agreed payment rails (e.g. Shopify billing, direct invoice).

4.3 AI-generated messages

Messages may be generated by artificial intelligence and sent under a named persona (e.g. "Jake from [Your Brand]"). The first message in each new conversation thread includes disclosure that the sender is an AI shopping assistant for your store. You authorise Salesreach to send messages in this format on your behalf.

You remain responsible for ensuring message content complies with applicable law and WhatsApp/Meta and carrier policies.

4.4 Suspension and termination

We may suspend or terminate your access to the Service if you:

• Send messages without valid consent
• Exceed carrier or WhatsApp policy limits
• Generate excessive spam complaints or opt-outs
• Breach these Terms or your Merchant Agreement
• Use the Service for prohibited content (see Section 7)

Upon termination, we will delete or return your data as described in the Privacy Policy and Merchant Agreement, subject to legal retention requirements.

5. Messaging program terms (end-customers)

This Section describes the Salesreach Messaging Program as it applies to end-customers (shoppers) who opt in to receive messages from a merchant using Salesreach. These terms are provided so that opt-in disclosures and carrier registrations (including US A2P 10DLC) can reference a single, publicly accessible terms page.

5.1 Program description

Program name: Salesreach Messaging (on behalf of [Merchant Name])

When you opt in at a merchant's checkout, you agree to receive automated and personalised messages from that merchant delivered through Salesreach's infrastructure over WhatsApp and/or SMS. Messages may include:

• Order confirmations and shipping updates
• Cart-abandonment reminders
• Post-purchase product recommendations and upsell offers based on your purchase history or cart contents

5.2 Message frequency and charges

• Frequency: Up to 4 messages per month, though actual frequency depends on your orders and interactions. Some months you may receive fewer or no messages.
• Charges: Message and data rates may apply. Contact your mobile carrier for plan details.

5.3 Opt-out and help keywords

Opt-out requests are processed as promptly as technically feasible. You may still receive messages sent before your opt-out is processed.

To stop messages from a specific merchant, reply STOP to a message from that merchant's program. Salesreach operates messaging for many merchants; opting out of one merchant's program does not opt you out of others.

5.4 Consent

Your consent is collected by the merchant at checkout (or equivalent opt-in point) via an unchecked consent checkbox. Consent is specific to that merchant's program. It is not transferable to other merchants on the Salesreach platform.

Consent is not a condition of purchase unless the merchant explicitly and lawfully states otherwise.

5.5 No sharing of opt-in data for third-party marketing

Your mobile phone number and messaging opt-in data are not shared, sold, or provided to third parties or affiliates for their marketing or promotional purposes. Data is shared only with messaging delivery providers (Twilio, Meta/WhatsApp) as necessary to deliver messages you opted in to receive. See our Privacy Policy.

5.6 AI disclosure

The first message in a new conversation may identify the sender as an AI shopping assistant (e.g. "Hi, I'm Jake — [Brand]'s AI shopping assistant"). Subsequent messages maintain a consistent persona but do not repeat the disclosure in every message.

5.7 Customer support

For questions about messages you received, contact the merchant directly using the contact information on their Shopify store. For questions about Salesreach's role as the messaging provider, email support@salesreach.net.

6. Intellectual property

The Salesreach name, logo, website design, software, and documentation are owned by Revotech OÜ or its licensors. You may not copy, modify, distribute, or reverse-engineer any part of the Service except as expressly permitted in a Merchant Agreement.

Merchants retain ownership of their brand assets, product data, and customer relationships.

7. Prohibited uses

You may not use the Service to:

• Send messages without valid prior consent
• Send affiliate marketing, third-party lead generation, or messages on behalf of unrelated brands (forbidden under US A2P 10DLC rules and our messaging policy)
• Send illegal, harassing, deceptive, or harmful content
• Impersonate another person or business
• Violate WhatsApp Commerce Policy, Meta Business Messaging Policy, or carrier acceptable-use policies
• Circumvent opt-out mechanisms or suppression lists
• Send messages to purchased contact lists without consent

We report violations to carriers and Meta where required and may terminate access immediately.

8. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, REVOTECH OÜ DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not guarantee that:

• The Service will generate any specific revenue or conversion rate
• Messages will be delivered at a particular time or without error (delivery depends on carriers, WhatsApp, and recipient devices)
• AI-generated recommendations will always be accurate or appropriate (merchants should monitor outcomes)

Nothing in these Terms excludes warranties that cannot be excluded under applicable law.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:

1. REVOTECH OÜ'S TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) €500 OR (B) THE TOTAL FEES PAID BY YOU TO REVOTECH IN THE 12 MONTHS PRECEDING THE CLAIM.

2. REVOTECH OÜ SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, EVEN IF ADVISED OF THE POSSIBILITY.

These limits do not apply to liability that cannot be limited under applicable law (including death or personal injury caused by negligence, or fraud).

10. Indemnification

If you are a merchant, you agree to indemnify and hold harmless Revotech OÜ, its directors, and employees from any claims, fines, damages, or costs (including reasonable legal fees) arising from:

• Your breach of these Terms or your Merchant Agreement
• Your failure to obtain valid customer consent
• Message content you cause to be sent through the Service
• Your violation of applicable messaging, privacy, or consumer-protection laws

11. Governing law and disputes

These Terms are governed by the laws of Estonia, without regard to conflict-of-law principles.

Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Estonia, unless mandatory consumer-protection rules in your country require otherwise.

If you are a consumer in the EEA, you may also use the EU Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.

12. Changes to these Terms

We may update these Terms from time to time. We will post the revised Terms on this page and update the "Last updated" date. Material changes affecting active merchants will be notified via email or through the Service where practicable.

Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

13. Severability

If any provision of these Terms is found unenforceable, the remaining provisions remain in full force and effect.

14. Contact

Revotech OÜ
Ahaste tee 4, Ahaste küla, 88306 Pärnu linn, Pärnu maakond, Estonia
Support: support@salesreach.net
Sales: sales@salesreach.net

For privacy-related enquiries, see our Privacy Policy.